Frequently Asked Questions
Everything you need to know about your Sector 9 gear and experience.
When will my order ship?
Most orders are processed within 1-2 business days. Once your gear leaves our warehouse, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return window for all unused products in their original packaging. Please note that custom-assembled skateboards may be subject to a restocking fee.
Do you offer international shipping?
Yes, we ship our high-performance boards and accessories worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.
How do I choose the right board for my riding style?
Our website features a 'Board Finder' tool to help you choose between downhill, cruising, or carving setups. You can also contact our support team for personalized recommendations.
Are your products covered by a warranty?
All Sector 9 decks are covered by a 120-day limited warranty against manufacturer defects. This does not cover normal wear and tear, impact damage, or water exposure.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through Shop Pay Installments to help you get on the road faster.